Buyer Protection
Shop with confidence. Every order on BazaarFlow is covered by secure payments, verified sellers, and a real dispute resolution process.
Secure Paystack Payments
Your card and bank details never touch our servers. Paystack processes every transaction with bank-grade encryption.
Verified Sellers
Sellers submit ID and business info before payouts unlock. Look for the green “Verified” badge on product cards.
Escrow-Style Payouts
Funds settle into the seller's Paystack sub-account only after shipment is confirmed. No delivery, no payout.
48-Hour Dispute Window
If something's wrong, open a dispute from your Orders page within 48 hours of expected delivery. We investigate every one.
What's covered
- • Items that never arrive
- • Items materially different from the listing (wrong size, wrong color, counterfeit)
- • Items that arrive damaged or defective
- • Unauthorized charges (handled directly by Paystack)
What's not covered
- • Buyer's remorse (you changed your mind after delivery)
- • Damage caused after successful delivery
- • Custom / made-to-order items once production has begun
- • Digital downloads that were successfully delivered
How to open a dispute
- 1. Go to your Orders page.
- 2. Tap the affected order and use the "Contact seller" button first — most issues resolve here.
- 3. If the seller doesn't respond within 24 hours, email support@bazaarflow.org with your order ID and photos of the issue.
- 4. We'll review within 2 business days and refund your Paystack account if the claim is valid.
Never send money outside BazaarFlow. Payments made off-platform (bank transfer, WhatsApp) are not covered by Buyer Protection.